Reference

Privacy Policy at indo hk

Your account, payments and personal information are protected by clear policies we've built specifically for players in Indonesia.

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indo hk Privacy Policy at indo hk
REACH OUR TEAM

How to Contact Us About Your Privacy

Team online

Live Chat

Available Monday to Sunday, 08:00–23:00 WIB. Open your account, tap the chat icon in the bottom right of the lobby, and ask about your data or privacy concerns. Our team responds within two minutes.

Email Support

Send your request to [email protected] with your account email and a description of your privacy question. We reply within 24 hours during business days. Include screenshots if you're reporting a concern.

Account Settings

Log in, go to Settings > Account > Privacy & Data. You can review collected information, request deletion of old records, or change your communication preferences without contacting support.

SECURITY & YOUR RIGHTS

How We Protect Your Information

Data Encryption

All account logins and payment data (DANA, OVO, GoPay, QRIS) travel over SSL 256-bit encryption. Your withdrawal request is verified twice before funds leave our system. We audit encryption weekly.

Cookies & Tracking

We use cookies only to keep you logged in, remember your language, and prevent fraud. No cookies track you across other websites. You can clear cookies from your browser settings or contact support to disable session tracking.

Data Retention

We keep your account data for as long as your account is active. After you close your account, we hold records for three years if required by Indonesian law, then delete them. Withdrawal receipts remain for audit compliance.

Account Security

Your password is hashed and never stored in plain text. We recommend a strong password with letters, numbers and symbols. Enable two-factor authentication in Account > Security > 2FA if available in your region.

Third-Party Access

We share your data only with our payment processors (who handle DANA, OVO, GoPay, QRIS), fraud-detection partners and live-table providers. We never sell your data to advertisers or marketing companies.

Your Right to Access

You can request a copy of all your personal data, request corrections to inaccurate details, or ask us to delete non-essential information. Submit requests via live chat or email [email protected]. Responses take five working days.

Privacy Policy FAQs

Yes. Go to Account > Settings > Close Account. We delete your login credentials, email and personal details immediately. Payment and withdrawal records stay for three years if required by Indonesian financial law, then are destroyed. Contact support to verify deletion completion.

We keep withdrawal records for at least three years to comply with Indonesian banking regulations. After that period, records are archived and then deleted unless a dispute requires us to retain them. You can view your withdrawal history in Account > Transactions at any time.

Yes. Your payment method details are encrypted and processed by PCI-DSS certified payment handlers only. We never store your full card or wallet details; we hold a secure token instead. Your withdrawal is verified before funds transfer, and we flag unusual activity automatically.

No. We do not sell or share your personal data with other gaming platforms. We share data only with our payment processors and fraud-prevention vendors to protect your account. Where local law permits, we may use your email to notify you of new games, but you can opt out in Settings.

Go to the login page and tap 'Forgot Password.' We send a reset link to your registered email. Click the link, set a new password, and log in. If you cannot access your email, contact live chat and we will verify your identity before resetting it.

Log in and go to Account > Profile. You can update your phone number, email address and language preference instantly. If you need to change your name or date of birth, contact support; we may ask for ID verification to comply with anti-fraud rules.

Your account data and transactions are stored on servers in Southeast Asia, with regular encrypted backups. All processing depends on local law and the jurisdiction where your account is active. For specific server location details, contact [email protected] or ask our live chat team available 08:00–23:00 WIB.